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Voluntary Guidelines for Energy Retailers

Opportunity

As part of the Power Shift Program we were asked to develop recommendations for a voluntary guideline for how energy retailers interact with clients.

Solution

We undertook focus groups and interviews across the National Energy Sector to understand what stakeholders wanted and needed from a set of guidelines.

Outcome

We produced a simple to understand report that identified opportunities within the sector that had a positive outcome for all stakeholders. Energy Retailers have gone on to work towards implementing these recommendations.